Zitat des Tages von James Cash Penney:
I believe a man is better anchored who has a belief in the Supreme Being.
A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.
A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.
The art of effective listening is essential to clear communication, and clear communication is necessary to management success.
I do not believe in excuses. I believe in hard work as the prime solvent of life's problems.
As a rule, we find what we look for; we achieve what we get ready for.
There has never been a time when a career in the Penney Company was not a challenge that brought out the best in a man.
The greatest teacher I know is the job itself.
There's no better friend to any merchant than a fair competitor.
Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership.
No business can succeed in any great degree without being properly organized.
I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.
The well-satisfied customer will bring the repeat sale that counts.
I cannot remember a time when the Golden Rule was not my motto and precept, the torch that guided my footsteps.
Too many would-be executives are slaves of routine.
No company can afford not to move forward. It may be at the top of the heap today but at the bottom of the heap tomorrow, if it doesn't.
Growth is never by mere chance; it is the result of forces working together.
Determine to do some thinking for yourself. Don't live entirely upon the thoughts of others. Don't be an automaton.
Clock watchers never seem to be having a good time.
The best of merchandise will go back to the shelf unless handled by a conscientious, tactful salesman.
Success will always be measured by the extent to which we serve the buying public.
Exchange ideas frequently.
The keystone of successful business is cooperation. Friction retards progress.
Courteous treatment will make a customer a walking advertisement.
The five separate fingers are five independent units. Close them and the fist multiplies strength. This is organization.
Theory is splendid but until put into practice, it is valueless.
Do not primarily train men to work. Train them to serve willingly and intelligently.
I was long brought up to think that it was nothing short of a crime to miss a sale.
Selling is our No. 1 job. Never get away from selling a lot of merchandise personally. The more you sell the more you learn.
Change is vital, improvement the logical form of change.
The problem with the bronco is to get on and stay on. This is the problem with the Golden Rule-to understand and apply.
We can serve our customers well only if our buying jobs are right. You cannot sell if you haven't ordered wanted goods into your store.
Men are not great or small because of their material possessions. They are great or small because of what they are.
Luck is always the last refuge of laziness and incompetence.
It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration.
The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself.