My customer has her own sense of style and knows herself well. My goal is to help women become the best version of themselves.
When you look at the truck market in North America, you have to understand the customer, and that's one of the things I think General Motors does really well. There's a big population that buys our trucks. It's their life - or it's their livelihood. Not their lifestyle, their livelihood. It's a work truck.
For what we want to accomplish in the future, we have to be able to view everything from the eyes of the customer.
I thought a company that provides mutual-fund information could be a great business, because you could construct an effective moat by building large financial databases and customer lists and a strong brand name.
Value-first is a perception. If your customer does not perceive it as value, then it's not very valuable.
Customer discovery is the process of translating a founder's vision for the company into hypotheses about each component of the business model and creating a set of experiments to test each hypothesis.
I always write these movies that are far too big for any paying customer to sit down and watch from beginning to end, and so I always have this big novel that I have to adapt into a movie as I go.
I learned from my first restaurant: Make customers happy, make sure the customer comes back again. And automatically, success has followed me.
Any customer of government - whether it's with education, taxes, housing, or health care - understands the frustrations when they have a bad experience. They're stuck and can't go anywhere else.
Just recently I was in Target with my mom shopping, and out of the blue, I see this father and his two daughters and he says, 'Can they get a picture with you?' And I'm thinking to myself, 'Am I the one millionth customer or something?'
You have to be savvy and sharp and also straightforward with your customer. I think that authenticity is really important.
We looked at the customer segment that we want to go after, the Millennials, which everybody wants to go after. They are not buying linear TV.
The customer wants what the customer wants - when they want it, where they want it, and how they want it. And if you want to build a big business, and you want to be meaningful to a big, broad group of customers, you need to think about how you're going to meet them in the various places where they might expect to see you.
I will work to ensure Duke Energy is positioned to continue its track record of outstanding customer service and operational and financial excellence.
Part of Customer Development is understanding which customers make sense for your business.
Power is winning the battle over who owns the customer: the brand or the retailer.
I like my customer to be fierce.
Restaurants with small courses that give the customer choices, and that don't obligate them to spend a fortune, are going to do very well.
In our product development cycle, we ask and listen to our customer about what she wants.
Even if someone is already in your market space, ask yourself whether you can approach it from a different angle and thereby secure your own customer base.
To give money to a woman - and here I must speak as a man - is to deny her special quality, her irreplaceability, and reduce her unique amiability to a commodity. Money takes away her name, while transforming her lover into a nameless customer of a market of appetites.
As soon as I go to Wall Street, my customer - all of a sudden, I'm working for people that don't know me. They don't know how much I love what I do.
What you find is, you have to deliver a product that has value to the customer. When you do, and I think the wind community is getting much closer to that, customers will want it.
Our line of business structure has served us very well in the past, when customer segments and product requirements were very distinct.
A complaint is a chance to turn a customer into a lifelong friend. I say that seriously, not as some press release baloney.
I do have very high customer service standards - I'd send back sushi because it's too fishy.
If firms were made to hire according to quotas, it might optimize the percentage of women in the industry, but that doesn't necessarily translate into more quality products for the customer.
The issue is not to ask your customers what they want today, but to try to imagine what the customer is going to want in a world where, for instance, their cellphone is in their glasses.
Today, fashion shows are now blogged and broadcast all over the world via social media. By the time the merchandise ships many months later, the newness and excitement has worn off, and in many cases, the customer has moved on.
Customer Development changes almost every aspect of startup behavior, performance, metrics, and, as often as not, success potential.
The Kitchen was a really great concept; it just wasn't at the price point that made it accessible to people. People could visit occasionally, and some people were coming regularly. It just wasn't a novel concept for every customer.
With Bitcoin, every transaction is publicly verified, so many risks are eliminated, including chargeback fraud or 'friendly fraud.' This is when a customer purchases something online with a credit card; waits to receive the goods or service, then requests a chargeback refund. The bank then forcibly takes the funds out of the merchant's account.
Whereas most technologies tend to automate workers on the periphery doing menial tasks, blockchains automate away the center. Instead of putting the taxi driver out of a job, blockchain puts Uber out of a job and lets the taxi drivers work with the customer directly.
Only institutions that go about the old-fashioned business of taking in deposits from customer A and lending them out to customer B should be called banks. The rest should call themselves what they are. 'Parlors' would be appropriate, or 'dens' - words more suitable to venerable betting pursuits.
When you are Uber, what we care about is the customer experience of getting somebody safely, cheaply, efficiently and reliably from where they are to where they want to go.