Aktivität / Activity Art / Type Bedienung / Service Gerade / Just Kunde / Customer Kundendienst / Customer Service Laufend / Ongoing Mitfühlend / Compassionate Niemals endend / Never-Ending Tagesausflug / Day-Out
Gox was a pattern of poor operations, poor customer service, poor PR. You can't just take bitcoin and hide.
The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.
We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
I do have very high customer service standards - I'd send back sushi because it's too fishy.
Customer service teams at many companies have already embraced social media, often out of necessity.
Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.
Grandpa didn't have any idea of customer service. But he wanted to make a living. Eventually, we saw it was not in our best interest to be arguing with customers.
Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player.
CEOs hate variance. It's the enemy. Variance in customer service is bad. Variance in quality is bad. CEOs love processes that are standardized, routinized, predictable. Stamping out variance makes a complex job a bit less complex.
