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Gox was a pattern of poor operations, poor customer service, poor PR. You can't just take bitcoin and hide.
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity.
I do have very high customer service standards - I'd send back sushi because it's too fishy.
Travel works best when you're forced to come to terms with the place you're in.
We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
I never took a computer science course in college, because then it was a thing you just learned on your own.
There is nothing that is so serious that you can't also see its comic side. Comedy is a way of talking about the most serious things.
When you do an interview with me, you're talking to a cheap imitation of the person that I really am. There's no magic in my words, it's just me talking.
