You cannot shake hands with a clenched fist.
I've never, ever, raised a fist to anybody in my life.
Time is compressed like the fist I close on my knee... I hold inside it the clues and solutions and the power for what I must do now.
One of the people who most influenced me was Ben Shapiro, a marketing professor at the business school. He used to rant and rave and pound his fist: 'It's all about the customers!' And he was right. He was also right that, at that time, retailing was devoid of really talented people; he urged me to go in that direction.
My grandfather was a very strong personality. He certainly ruled his household with an iron fist, even though it was often gloved in velvet!
For eight years, you had the Bush administration with a very interventionist policy, driving into world affairs, driving primarily into the Islamic world, army first or fist first.
