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Tahl Raz Zitate

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Quality that significantly exceeds the customer's expectations doesn't seem to pay off. This 'delight the customer' stuff isn't rewarding. One has to be careful about delighting customers too often, because it sort of reshapes customer expectations.

Tahl Raz

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Deutsche Übersetzung

Qualität, die die Erwartungen des Kunden deutlich übertrifft, scheint sich nicht auszuzahlen. Dieses "Entzücken der Kunden" ist nicht lohnend. Man muss darauf achten, die Kunden zu oft zu begeistern, da dies die Erwartungen der Kunden umformt.

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Achtung / Be Careful Auch / Too Aus / Off Erwartungen / Expectations Freude / Delight Häufig / Often Kunde / Customer Kunden / Customers Lohnend / Rewarding Qualität / Quality Scheinen / Seem Sortieren / Sort Über / About Vorsichtig / Careful Weil / Because Zahlen / Pay Zeug / Stuff

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