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In a free market, businesses compete for customers by keeping prices down and for labor by keeping wages up.
It all comes back to the basics. Serve customers the best-tasting food at a good value in a clean, comfortable restaurant, and they'll keep coming back.
A core focus of our effort is based on the recognition that our customers have varying needs, and one of their most important needs is to have choice.
A lot of people cry and complain and put their hand out and beg. It never goes well.
For businesses to be successful, they need to constantly ask the question: 'How can we provide value to our customers?' At the end of the day, that is what matters.
That's the ultimate gratification in any business situation - do customers buy the product? And do they use it and do they come back and buy more of it?
I should be paid to go out. You see, I'm good for business. I class up a joint.
Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
Dominant companies have a special responsibility to ensure that the way they do business doesn't prevent competition... and does not harm consumers and innovation.