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Brad D. Smith Zitate

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I'd say the best way to train someone is to remember that you have two ears and one mouth, and use them in that ratio. That's hard to do, and ultimately what we've learned is how many false positives you get from listening to what someone says they're going to do instead of observing what they actually do.

Brad D. Smith

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Deutsche Übersetzung

Ich würde sagen, der beste Weg, jemanden zu trainieren, ist, sich daran zu erinnern, dass Sie zwei Ohren und einen Mund haben, und verwenden Sie sie in diesem Verhältnis. Das ist schwer zu machen, und letztendlich haben wir gelernt, wie viele falsche Positive Sie erhalten, wenn Sie hören, was jemand sagt, dass er tun wird, anstatt zu beobachten, was er tatsächlich tut.

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