Zitat des Tages von W. Edwards Deming:
Learning is not compulsory... neither is survival.
No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer.
If you can't describe what you are doing as a process, you don't know what you're doing.
Declining productivity and quality means your unit production costs stay high but you don't have as much to sell. Your workers don't want to be paid less, so to maintain profits, you increase your prices. That's inflation.
Rational behavior requires theory. Reactive behavior requires only reflex action.
People don't like to make mistakes.
It is not enough to do your best; you must know what to do, and then do your best.
Innovation comes from the producer - not from the customer.
All anyone asks for is a chance to work with pride.
We are here to make another world.
Lack of knowledge... that is the problem.
If you do not know how to ask the right question, you discover nothing.
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
Any manager can do well in an expanding market.
Hold everybody accountable? Ridiculous!
You should not ask questions without knowledge.
The result of long-term relationships is better and better quality, and lower and lower costs.
Quality is everyone's responsibility.
A bad system will beat a good person every time.
I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
The emphasis should be on why we do a job.
What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
You can not define being exactly on time.
Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
'Quality' means what will sell and do a customer some good - at least try to.
The prevailing system of management has crushed fun out of the workplace.
American management thinks that they can just copy from Japan. But they don't know what to copy.
Whenever there is fear, you will get wrong figures.
People with targets and jobs dependent upon meeting them will probably meet the targets - even if they have to destroy the enterprise to do it.
Research shows that the climate of an organization influences an individual's contribution far more than the individual himself.
I am forever learning and changing.
It is not necessary to change. Survival is not mandatory.
My mother was my biggest role model. She taught me to hate waste. We never wasted anything.