The hardest thing about being a leader is demonstrating or showing vulnerability... When the leader demonstrates vulnerability and sensibility and brings people together, the team wins.
I think there is probably no better person to aspire to emulate than Steve Jobs and what he has done at Apple in terms of his leadership, his innovation, not settling for mediocrity.
I could've just walked away but I never could have forgiven myself to allow Starbucks to drift into mediocrity or not be relevant. I just couldn't be a bystander.
We think of Starbucks not as a coffee company but a media company.
When it comes to Starbucks, I take every threat very personally.
Do I take criticism of Starbucks personally? Of course I do.
The Starbucks customer and the Teavana customer are two very different customers, two different need states that are highly complimentary.
Social and digital media is a bullet train, and that bullet train is not coming home.
When I first discovered in the early 1980s the Italian espresso bars in my trip to Italy, the vision was to re-create that for America - a third place that had not existed before. Starbucks re-created that in America in our own image; a place to go other than home or work. We also created an industry that did not exist: specialty coffee.
I'm much more concerned about America than the Democratic Party.
When you start a company, it's a singular focus. You have the wind at your back.
Often, organizations need bold, grand gestures to galvanize people towards a new mission or refocus their attention.
The future of America is not an entitlement. We have been given a treasure chest of gifts and opportunities, but some people are being left behind, and success is not sustainable unless it is shared.
If Vancouver did not succeed as Starbucks from '87 on, our entire international business, which is now thousands of stores and a significant amount of growth and profit, may not have existed.
Managing a business, small or large, today requires an extremely disciplined, thoughtful approach with regard to the pressure that people are under.
The lifeblood of job creation in America is small business, but they can't get access to credit.
With a population of more than 600 million people, an emerging middle class that is driving strong consumption, and a robust and resilient economy, Southeast Asia presents a compelling growth opportunity for Starbucks.
We live in an age where everything is based on the short term.
As Americans, there are very few things we have confidence in.
Starbucks is not an advertiser; people think we are a great marketing company, but in fact we spend very little money on marketing and more money on training our people than advertising.
London, a city where creativity and innovation have always flourished, provides a significant home for Starbucks and a significant gateway into Europe.
Don't buy preground coffee.
I was born on the other side of the tracks, in public housing in Brooklyn, New York. My dad never made more than $20,000 a year, and I grew up in a family that lost health insurance. So I was scarred at a young age with understanding what it was like to watch my parents lose access to the American dream.
I was working probably at the age of 10, when I had my first paper route. I had every different kind of job you could possibly imagine as a young kid.
Customers have different need states and life experiences.
Americans reading the paper, listening to the news every single day, and all you hear is things are getting worse and worse. And that has a psychological effect on consumer confidence. That's what consumer confidence is.
Great opportunities can be and have been created during tough economic times.