Oscar Munoz Zitate auf Englisch

Zitat des Tages von Oscar Munoz:

It is important that we win back the trust of employees first, then customers.

I am a first-generation college graduate, and I'm proud to say that most of my other siblings have college degrees as well. Our parents taught us to work hard and never forget our family roots, where we came from, and how much effort it took to get to where we are today.

Oscar Munoz

We set out to reinvent the whole business class experience. We went back to re-engineer everything we had thought about and made sleep a priority.

Oscar Munoz

I feel terrific - my mind, my energy, my focus continues to be what it always has been, and I have a renewed sense of purpose.

Oscar Munoz

I'm told by our internal surveys that we take of customers - by customers themselves directly and by a very large group of our employees - that there's a new spirit at United.

Oscar Munoz

The process of overbooking is a complicated one. It's actually minimal. We, on certain flights, overbook by one or two people.

Oscar Munoz

If you fly and you look around today and you see our United family, you see them incredibly motivated and focused on making things right.

Oscar Munoz

We had taken the cups for coffee out of the building as a cost-saving measure, but left the coffee. Somebody thought it was symbolic to do this.

Oscar Munoz

We are dedicated to setting the standard for customer service among U.S. airlines, as we elevate the experience our customers have with us from booking to baggage claim.

Oscar Munoz

I represent the interests of almost 90,000 human beings in our system. That's by far my first and foremost commitment.

Oscar Munoz

It is important that we win back the trust of employees first, then customers.

Oscar Munoz

Our parents taught us to work hard and never forget our family roots, where we came from, and how much effort it took to get to where we are today.

Oscar Munoz

I think we have a thriving economic engine between not only the U.S. and Mexico but the U.S. and many, many other countries.

Oscar Munoz

Everyone eventually matches or leapfrogs everyone else.

Oscar Munoz

This is a pattern-bargaining industry, like railroads. You need to pay market to get a contract at all, and without contracts, you have a poor relationship with workers.

Oscar Munoz

If you feel anything weird, immediately call 911 and give them your address because you may not make it past the phone call.

Oscar Munoz

It's the human approach to customers that I want to bring back.

Oscar Munoz

We are not going to put a law enforcement official onto a plane to take them off... to remove a booked, paid, seated passenger. We can't do that.

Oscar Munoz

We're going to teach and broaden sort of the cultural impact of respect and dignity, regardless of where you're sitting. And that's why we've said once you've boarded an aircraft, we're not going to take you off except for safety and security.

Oscar Munoz

Simply put, we haven't lived up to your expectations... That's going to change.

Oscar Munoz

The level of improvement has been great across the industry, and we have improved along with everyone.

Oscar Munoz

We didn't have nine brands of cereal at home. We'd line up to fill our bowls from a giant vat of oatmeal.

Oscar Munoz

Somewhere in the mix, we forgot the very critical people who deliver the service.

Oscar Munoz

You forget sometimes that the people you're carrying are human.

Oscar Munoz

When LeBron James shows up at your doorstep, you're going to let him practice with your team if not join the team.

Oscar Munoz

Clearly, on a visceral human front, I oppose any wall, anywhere, between any people - period.

Oscar Munoz

I am thrilled to return full time to a job and the employees I love.

Oscar Munoz

I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way. I want you to know that we take full responsibility, and we will work to make it right. It's never too late to do the right thing.

Oscar Munoz

If I have any strength that would be considered above average, it is that I can read people.

Oscar Munoz