Zitat des Tages von Letitia Baldrige:
For years, people have re-dialed when the line was busy. They waited their turn. When I'm put on hold, I always hope that as my revenge, their other call will be someone wanting to sell them something.
You'd be surprised how much easier it is to conduct business over tea than over lunch or dinner in a bustling restaurant.
Make people have a smile when they finish your e-mail.
We are not passing values on to our children. We are not sitting down at the dinner table talking about the tiny things that add up to caring human beings.
Most people don't know how to take compliments. That's the biggest problem in America - we're hesitant to give compliments and embarrassed at getting them.
We're a nation of latchkey children. Manners start at home, and no one is at home teaching manners so that children have respect for others.
When writing a thank-you if you've had lunch with someone downtown, send an e-mail. If somebody is giving you a dinner party in his or her home and all the work that takes, that person deserves a written thank-you.
Everybody forgets names and faces, and it's just inconsiderate to expect someone who isn't your boss or your sister-in-law to know exactly who you are.
Doubleday is used to my talking about manners because I am, after all, known for that, and that's my persona.
Before the Kennedys were elected, there had been older Presidents. Then here was this devastatingly attractive young couple with two beautiful children. They were so intelligent, graceful, gracious and funny. They enjoyed life so much. That's what caught America's eye.
At home, we're listening to TV or playing with our computers, so our entertaining is rusting. We don't know how to be good hosts and guests in business situations.
Politeness decrees that you must listen to be kind; intelligence decrees that you must listen to learn.
Go to any bookstore, and you'll see thousands of books on etiquette, which suggests there's a lot of self-help going on. There is hope.
Crashing could not be more inconsiderate to a host. It is a negative act because hosts likely have a particular plan for the event, an intention to move guests' attitudes in a certain direction.
I'm a businesswoman, and Ms. is an appropriate form of address.
If you care enough to look right, you care enough to act right. And vice versa.
I never made any money, but I had the best jobs in the world.
I believe in teaching manners without causing fisticuffs.
When someone is wearing a dress that makes her look fat, don't say 'That's a great dress.' It always comes off badly.
We ought to be vigilantes for kindness and consideration.
I've had three broken legs and two knee replacements. But I'm very good at apres golf.
I talk about beepers going off in the middle of a concert and people being late and not apologizing, and people not RSVP-ing, and adult children going back to live with their parents, which we didn't have in the '60s and '70s.
I saw an e-mail from one guy who's about 23 to one of peers. His parting sign-off was 'Don't let the bedbugs bite.' Now that's really poetic.
I was considered the luckiest of all the female gypsies since I landed the job as social secretary to Ambassador and Mrs. David Bruce at the American Embassy.
That's how a nation's manners are going to be taught - from watching others' behavior and learning from the effects of that behavior.
If you take five taxis a day, one driver will be nasty, and the other four are perfectly nice. You remember the nasty one. But you should remember the four who were nice.
For every step forward in electronic communications, we've taken two steps back in humanity. People know how to use a computer and answering machines but have forgotten how to connect with one another. Our society is unraveling. We're too self-obsessed.
The Kennedys tried to avoid using the big U-shaped table, but when they couldn't, they had several tricks - including keeping the flowers simple - to keep it from appearing overly stiff and formal.
All of the First Ladies were good, creative and strong. I've always said they should be paid.
I don't ever knock anybody; that's bad manners.
I've become a master of the apology.
Backpacks are obtrusive. They're great for school kids and mountaineers, but a woman is supposed to look enticing and glamorous at night. They obscure one of a woman's most erogenous zones, the nape of her neck. I suppose they're good if you want to keep men away.
It behooves everyone to move forward, think forward.
If somebody is disrespecting somebody, we should step in - even at the risk of getting slugged over the head.
Nothing gets on other people's nerves at the office more than a whistler. And the sad part is, these whistlers don't know they're doing it. Someone should, tactfully, tell the whistler how much it disrupts the office environment.
Arranging an official dinner in an embassy is a little like writing a script for a play. The prolog is the guest list, often the most difficult part of the whole creative operation.