Zitat des Tages von Sam Walton:
Most of us don't invent ideas. We take the best ideas from someone else.
Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.
The way management treats associates is exactly how the associates will treat the customers.
Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.
Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune.
Capital isn't scarce; vision is.
What am I supposed to haul my dogs around in, a Rolls-Royce?
You can make a lot of mistakes and still recover if you run an efficient operation. Or you can be brilliant and still go out of business if you're too inefficient.
I have always been driven to buck the system, to innovate, to take things beyond where they've been.
I had to pick myself up and get on with it, do it all over again, only even better this time.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
We let folks know we're interested in them and that they're vital to us. cause they are.
High expectations are the key to everything.
Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations.
Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.
Control your expenses better than your competition. This is where you can always find the competitive advantage.
I got into retailing because I wanted a real job.
Appreciate everything your associates do for the business.
