Zitat des Tages von Judy Smith:
Social media, for me, is just a thorn in my side. It's painful. For us in crisis, it has totally changed the way we do business. It's a big, big game changer.
Reputations can be built, attacked, and destroyed on social media. It's a huge game-changer - instantaneously emboldening adversaries and shortening the ride for any corporate or personal brand.
The truth of the matter is, when you think about it, we all make mistakes.
A crisis, by its very nature, is a negative event.
Workplace romances - or even the illusion of a workplace romance - can carry many ramifications and consequences.
While it may be tempting to bask fully in the glory of success, remember: When a CEO takes too much credit for the good, they will receive far too much criticism for the bad.
My law degree has always been incredibly helpful.
Allegations become facts, and facts become truth in the eyes of the public, whether they are true or not.
Problems arise when we go through life relying too much or too little on particular traits, which, in turn, can lead to a crisis.
So many people apologize because they feel like they have to - that it's the appropriate thing to do, that it may help them down the road. But people can tell whether you're sincere.
Nothing kills a CEO's credibility faster than legal, regulatory, and/or ethical questions.
The same qualities that we all have that are good can lead us to bad things or lead us into a crisis if we don't try to balance them.
Unless you work in HR, it's not your responsibility to necessarily police and monitor workplace conversation.
When times are good, a CEO should remain poised and composed. When times are difficult, a CEO should remain poised and composed.
I've always been interested in image and reputation management. Because really, when you think about it, it is an old phrase, but all we have is our word and our good name.
If you make a mistake at work, address it as soon as possible - don't hide it.
'Scandal' is soooo Hollywood. It's not me.
I love what I do, and to be able to see a show that is inspired by my life's work is exciting because it exposes people to what a crisis manager does.
Look at the facts as they truly are, not as you want them to be.
Make sure you are clear about the expectations your boss has for you.
Most of the time, you think the problem is not as big as it is - because it says something negative about you or your company or your leadership. Face the reality: The facts are not as you want them to be.
I think there are some things that just cannot be fixed.
There's always an opportunity with crisis. Just as it forces an individual to look inside himself, it forces a company to reexamine its policies and practices.